Monday, December 6, 2010

[vacancy] Digest Number 3957

Messages In This Digest (1 Message)

Production support manager From: hr.gcssd



Production support manager

Posted by: "hr.gcssd"   hr.gcssd

Sun Dec 5, 2010 1:23 pm (PST)

Job Description:
- plan and conduct activities concerned with ensuring the performance and reliability of our application

- Monitor, validating changes, gathering and reporting metrics of servers, supporting applications, and incident management

- Perform administration to include installs, upgrades, configurations, tunings, and monitoring of Responses and third party products

- Participate in changes to the systems from a production support perspective; understand the requirements and solutions that will be implemented; determine monitoring that will be needed for the solutions.

- Work closely with engineering and system operations to make continuous improvement to production environments

- Create Best Practices from common production issues

- Provide 24/7 on call support for after business hours based on a weekly rotating schedule

- Review, analyze, and recommend corrective action on application issues.

- Document Standard Operation Procedures for Production Support/Operation team, as required.

- Monitor the production applications. Setup and refine monitoring alerts.

- Conduct technical activities for user acceptance testing within production support.


- 8 plus years of experience in production support for business applications.

- Strong ability to successfully manage multiple responsibilities simultaneously

- Comfortable working with production applications in multiple areas of the business pipeline and demonstrate consideration of the bigger picture when identifying solutions.

- Candidate must be comfortable working in an environment requiring 24x7 supports.

- Candidate must be willing to learn additional platforms and applications as the position will require supporting of multiple platforms and applications.

- Strong experience of Database "ORACLE, SQL Server, SSIS, ETL, DTS, PL/SQL, SQLLoader.

- Database designing, database performance, management and tuning experience.

- Capable of working proficiently at both strategic and tactical aspects of a project.

- Strong communication skills and interpersonal skills

- Strong problem solving and creative thinking skills

- Able to multi-task and manage multiple project/task assignments simultaneously

- 5 plus year experience managing a team is required

If you are interested, please send your CV to:

Please mention in the subject the job title ( Production support manager)

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